Politique de retour et remboursement
Return and Refund Policy – International (USA / Canada / Australia)
This Return and Refund Policy applies to all purchases made through evioxa.comand covers customers in the United States, Canada, and Australia.
1. Return Eligibility
Returns are accepted under the following conditions:
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The product is defective, damaged upon arrival, or incorrect
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The return request is made within the allowed time frame (see below)
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The item is unused and in its original packaging
2. Return Time Frame
Region |
Return Window |
Notes |
USA |
14–30 days |
Not required by law, but standard for online retail |
Canada |
14–30 days |
Varies by province (e.g., Quebec allows up to 30 days) |
Australia |
30 days (for faulty) |
Change-of-mind returns not required, but must accept faulty returns |
Note: Proof of purchase (invoice or order number) is required for all return requests.
3. Items Not Eligible for Return
We do not accept returns for:
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Products that have been used, damaged by the customer, or are no longer in original condition
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Perishable goods or items with hygiene seals broken
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Final sale or clearance items (as clearly marked)
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Customized or personalized products
Australia: Under ACL, “change of mind” returns are not mandatory.
Canada (Quebec): Additional rules may apply for distance selling.
USA: Federal law does not require returns unless misrepresented.
4. How to Request a Return
To initiate a return, please contact our support team at [support@email.com] with:
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Your full name and order number
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Photos or video of the issue (if applicable)
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Reason for the return
Once approved, you’ll receive return instructions and a shipping address.
5. Who Pays for Return Shipping?
Scenario |
Return Shipping Responsibility |
Product is defective or incorrect |
Covered by the Seller |
Customer changes mind |
Paid by the Customer (if accepted) |
6. Refund Process
Once we receive and inspect your return:
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If eligible, a full refund will be processed to the original payment method
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Alternatively, you may choose a store credit or exchange
Please allow 5–10 business days for your bank to reflect the refund.
7. Exchanges
Where available, we can send a replacement item instead of issuing a refund:
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Subject to stock availability
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Applies only to faulty, damaged, or incorrect items
8. Contact for Return Support
For any return-related questions or issues, please contact our support team:
Email: contact@evioxa.com